What are your delivery charges?
Our standard UK charge of £4.95 covers packing and postage, with orders over £50.00 qualifying for free standard delivery. For guaranteed next working day delivery, please select UK express delivery at £6.95, and order before 12 noon. All delivery charges will be shown at checkout, before and after confirmation of your order. (NB All prices include VAT at current ruling rate.)
When do you deliver?
Standard delivery is by courier, within five working days of your order, with delivery between 9am and 5.30pm. If any products you've requested aren't in stock, we'll email you to let you know. (Costs shown are per delivery address, per delivery day.)
Where do you deliver?
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times, with delays possible if you live in the following postcode areas: AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, PO30 - PO41, TR21 - TR25, ZE. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements. Customers outside the UK please contact Customer Service at email@example.com with details of the products you'd like to order, so that we can send you a shipping quotation.
Can I send things to more than one address?
We're happy to deliver all or part of your order to addresses other than your own, and during the checkout process you'll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges.)
What if I'm not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, our courier will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to our warehouse.
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at firstname.lastname@example.org or phone us on 020 8891 9150, so that we can sort this out for you.